The products are sent to the address indicated by the customer during the execution of the order. In order to optimize the delivery, we invite the buyer to indicate an address in which the order can be delivered from Monday to Friday from 8:30 a.m. to 7:00 p.m.
The delivery times are:
Shipments to capital cities of the Autonomous Communities will be delivered within 48 hours, except Saturdays, Sundays and holidays.
The rest of the peninsula and the Balearic Islands between 48-72 hours, except Saturdays, Sundays and holidays. Consult delivery conditions for Ceuta, Melilla and the Canary Islands.
No deliveries are made on Saturdays, Sundays and holidays.
For shipments outside of Spain consult firstname.lastname@example.org
We usually make shipments with the transport company Seur.
All shipments are adequately protected in boxes specially designed to ensure that the product arrives in perfect condition.
In case the carrier tries to deliver the package and there is no one to receive it, it will leave a note stating the delivery attempt. Please contact the transport agency as soon as possible through the telephone number you will find in the note, in order to agree on a new delivery.
If in this second installment there is no one to receive it, you will leave a note again stating the second delivery attempt. Thereafter, your order will remain at the transportation agency office for 15 days. After having passed these days, your order will be returned to our warehouse.
By the time you receive your package, you should:
Check the conformity of the merchandise received at the time of delivery.
Indicate any anomaly in the delivery note, stating your reservations and including your signature.
Transportation providers do not allow the return of merchandise if the customer opens it in their presence, but can check the box from the outside and if it detects that the box is wet or damp, do not accept the order. Our partner will notify us of the incident and we will automatically send a new shipment at no cost to you.
Outletdevinos.com not assumes responsibility for the consequences of possible delays in shipping.