Conditions of return

The orders can be canceled without any cost until the moment when the shipment becomes effective. If we receive notice of cancellation once the package is already sent, it will be considered a refund. Returns can be made up to 14 calendar days from the receipt of the product according to the specifications that follow.

The right of return can not be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions. It is mandatory to return the properly protected products, in their original packaging, in perfect condition for later sale.

No package that lacks any of the sender identification elements (name, surname, address, order number) can be accepted. The return of the products requested will give rise to the reimbursement of all the amounts paid by the User.

The shipping costs are borne by the customer, as well as the return.

Those returns that derive from our error or from a defect in the product are excluded from this case. In this case, Outletdevinos.com undertakes to exchange the defective product for another equal or refund the amount. It will also be responsible for the return and subsequent shipping costs.

To make a return effective contact us at 902 328 888 or email info@outletdevinos.com.